We Are All Hypocrites: Changing Behaviours and Mindsets

Over the last few weeks, I’ve been hooked onto the book ‘The Happiness Hypothesis‘, whenever I can squeeze out some time for non-medical reading. It’s fascinating, and has given me more insights into human psychology I first came across the book while I was studying up on Tony Hsieh and Zappos. Zappos is an online shoe retailer that is known for its legendary customer service, taking the words ‘the customer is king’ to the next level (they were acquired by Amazon for $1.2 billion in 2009). I was searching for concepts we could apply in our own company...

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