scaling people

Scaling Humans and Healthcare

A key project I’m involved in at work is an online program that helps people with diabetes and prediabetes make sustainable changes to their habits for better health. Our health coaches, in particular dietitians, are an essential component that contributes to the efficacy of the program. An oft-asked question I get is that health coaching is a high-touch human service – how do you scale that up? Or the famous ‘million’ question – Suppose you have 1 million participants, you can’t possible have enough dietitians or coaches to handle them all...

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